Our Commitment to Your Privacy
At 3D Cost Pro, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this privacy policy carefully.
Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you:
- Create an account or register for our services
- Subscribe to our newsletter or marketing communications
- Contact us with inquiries or support requests
- Upload files for cost estimation purposes
- Submit feedback or testimonials
Usage Information
We automatically collect certain information when you visit our website:
- IP addresses and device identifiers
- Browser type and version
- Pages visited and time spent on our site
- Referral sources and search terms used
- Operating system and device information
Project Files and Data
When you upload files for cost estimation. Files are securely stored and saved to your account.
How We Use Your Information
We use the information we collect for the following purposes:
- Provide, operate, and maintain our cost estimation services
- Process your account registration and manage your subscription
- Generate accurate cost estimates for your 3D manufacturing projects
- Communicate with you about your account, estimates, and support requests
- Send you marketing communications (with your consent)
- Improve our services based on usage patterns and feedback
- Detect and prevent fraud or abuse of our services
- Comply with legal obligations and resolve disputes
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our platform:
- Clerk: User authentication and account management
- Supabase: Database hosting and backend services
- Freemius: Payment processing and subscription management
Legal Requirements
We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety, or that of others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication requirements
- Secure cloud infrastructure with enterprise-grade protection
- Regular backups and disaster recovery procedures
Your Privacy Rights
You have certain rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Opt-out: Unsubscribe from marketing communications at any time
- Restriction: Request limitation of how we process your information
To exercise these rights, please contact us through our support form. We will respond to your request within 30 days.
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please see ourCookie Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.